If you need to cancel or reschedule, provide at least 24 hours notice
We encourage students to work out lesson schedules that work great for them We only have one rule: we need 24 hours notice if students want to make any changes to the schedule.
Please give us at least 24 hours notice if you need to cancel or reschedule a single lesson. Forgetting to do so will result in the lesson being marked as missed when we mark attendance. Missed lessons cannot be rescheduled, which means payments for missed lessons are not reusable, refundable, or transferable.
We also encourage you to chat with us if you need to take a longer period of absence from lessons. You can cancel and reschedule lessons through your account anytime up to 24 hours before your lesson.
If you need to cancel please let us know at least 24 hours before your next lesson to ensure any refund includes all the lessons you're expecting. Lessons that are less than 24 hours away are non-refundable.
Having a big sale, on-site celebrity, or other event? Be sure to announce it so everybody knows and gets excited about it.We collect information from Visitors and Members who access various parts of our Website and use different Services in a variety of ways, including through a mobile device. As a result, the type of information we collect depends on the ways Visitors and Members interact with us, our Website and/or our Service(s). We may offer websites, services or applications that permit browsing and do not require registration.
We may also offer Members the ability to access their accounts online and offline, which may result in collection of different data. Information that we may collect about you through interactions includes information that you give us (such as your name, address, email address, other contact information, surveys and other information input into the Website); automatic information (data resulting from your activity, such as transaction information, IP address, log in, email, passwords and browsing activity); mobile information (location services); and information from other sources.
We may also gather additional information such as the type of device and browser you are using, the IP address of your device, information about your device’s operating system, and additional information associated with your device and browsing activity. We may also gather information collected through cookies, tags, and other technologies, as described further below.
Are your customers raving about you on social media? Share their great stories to help turn potential customers into loyal ones.Members are asked to provide certain personal information when they sign up for our Services including name, address, telephone number, email address and billing information (such as a credit card number and expiration date). The personal information collected from Members during the registration process is used to manage each Member's account (such as for billing purposes) and may be shared with other members to coordinate service delivery. This information is not normally shared with unaffiliated third parties, unless specifically stated otherwise or in special circumstances.
We employ other companies and individuals to perform functions on our behalf. They have access to personal information gathered through the Services needed to perform their functions, but may not use it for other purposes.
We may promote the Website, Services or a new service to members. You may manage your communication preferences within your account.
We may also generate non-identifying and aggregate profiles from personal information Members provide during registration (such as the total number, but not the names, of Members). As explained
in more detail below, we may use this aggregated and non-identifying information to sell advertisements that appear on the Services.
Have you opened a new location, redesigned your shop, or added a new product or service? Don't keep it to yourself, let folks know.We may periodically conduct both business and individual customer surveys. We encourage our customers to participate in these surveys because they provide us with important information that helps us to improve the types of services we offer and how we provide them to you. Your personal information and responses will remain strictly confidential (except where required by law), even if a third party conducts the survey. Participation in our customer surveys is voluntary.
We take the information we receive from individuals responding to our Customer Surveys and aggregate it with the responses from other customers to create broader, generic responses to the survey questions (such as gender, age, residence, hobbies, education, employment, industry sector, or other demographic information). We then use the aggregated information to improve the quality of
our services to you, and to develop new services and products. This aggregated, non-personallyidentifying information may be shared with third parties.
If customers can’t find it, it doesn’t exist. Clearly list and describe the services you offer. Also, be sure to showcase a premium service.We may also use additional technologies such as pixel tags, web beacons, and clear GIFs, and may permit our third party service providers to use these technologies. We use these technologies for purposes such as measuring the effectiveness of our advertisements or other communications, determining viewing and response rates, and determining which offers to present to you on our own
or on third party sites.
In the Event of a Change in Ownership
As we continue to develop our business, we might sell or buy websites, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the
customer consents otherwise). In the event of a change in ownership, or a merger or an acquisition, all (or select aspects) of our customer information may be transferred. All of our subscribers and registered users will be notified of any change in ownership, merger or an acquisition of our assets by a third party. Subscribers and users may choose to access and modify any of their registration and subscription information at that time.
Members. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.
CREDIT CARD INFORMATION
Your Credit Card Information is Secure
We are committed to handling your customer information with high standards of information security. Your credit card information is stored only in encrypted form and processed using a secured order server with Secure Socket Layer (SSL) technology. We restrict access to your personally identifiable information only to employees with proper clearance who need to know that information in order to
provide products or services to you. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.If you to prefer to place your order by telephone, you can call us during normal business hours 407-758-8102 with your credit card and billing information.
What is your Credit Card Fraud Policy?
In the unlikely event that you experience unauthorized use of your credit card, promptly report the fraudulent activity to your credit card company. Under the Fair Credit Billing Act, you are only liable for the first $50 of the fraudulent charges.
Please check with your credit card company to verify specific terms and conditions.
Communication to Members and Visitors
We use personal information to communicate important information with our Members. Important information includes, but not limited to, student newsletters, instructor newsletters, lesson reminders, lesson comments, payment information, credit card update notifications, account status, legal updates, and other important account information. Members and, where applicable Visitors, agree to accept this communication from us.
We occasionally display online advertisements on our Website and in our newsletters and alerts. We share aggregated and non-identifying information about our Visitors and Members collected through the registration process as well as through online surveys and promotions with these advertisers. Additionally, in some instances, we use this aggregated and non-identifying information to deliver tailored advertisements. For instance, an advertiser might tell us the audience they want to reach (for example, males between 25 and 55 years of age) and provide us with an advertisement tailored to that audience. Based upon the aggregated and non-identifying information we have collected, we
may then display the advertisement to the intended audience. However, we do not share personal information about Visitors or Members with these advertisers to be used for other purposes.
Responses to Email Inquiries
When Visitors or Members send email inquiries to us, we use the return email address to answer the email inquiry we receive. We do not use the return email address for any other purpose and do not share the return email address with any third party.
Our Commitment to Data Security
Services and websites we sponsor have security measures in place to protect the loss, misuse, and alteration of the information under our control. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.